Help Center - Payment

You can pay conveniently by bank transfer. This means that you don't have to enter any sensitive bank details when making your booking or log directly into your online banking. After completing your booking, you will receive an invoice from us by e-mail with the amount you have to pay.

Please note that a deposit of 20% of the travel price is due for payment immediately after conclusion of the contract. The remaining payment is due no later than 7 days before the start of the tour.

You will find our bank details on your invoice and alternatively directly here:

Account holder: Björn Kuiper | Hardtours
Bank: Commerzbank
IBAN: DE59 3508 0070 0302 9104 00
BIC: DRESDEFF350

Important: Please ALWAYS state your customer and booking number as the purpose of the transfer. You will also find a bank transfer template in your invoice e-mail.

You will receive your invoice by email after completing your booking. Alternatively, you can also find the invoice in your customer account under: Mein Profil > Rechnungen

Even if it is not available as an official payment method, you can still send us your outstanding amounts manually using the Send to friends function on PayPal at bus@hardtours.de. Please don't forget to include your customer and booking number in the reason for payment / message field!

You can also pay in installments under the following conditions:

• Your booking is made at least 20 days before the bus tour
• A deposit of at least 20% is due after conclusion of the contract
• Your invoice must be paid in full no later than 7 days before the start of the tour
• You can choose the installments in between. These are not specified by us

(Please note that you cannot actively select the installment payment method during the booking process)

Note: If you have not paid your invoice in full at least 7 days before the start of your trip, we reserve the right to charge you cancellation costs as stipulated in our General Terms and Conditions under point 6.3.

Please note that a deposit of 20% of the tour price is due for payment immediately after conclusion of the contract. The balance is due no later than 7 days before the start of the tour.

In the case of bookings at short notice and only 7 - 10 days before the start of the tour, the total amount is due for payment immediately.

At first glance, it may seem a little old-fashioned that we only offer bank transfer as a payment method, but we have decided to do so for the following reasons.

Security: Unfortunately, bank details are often stolen online. Despite various security measures, you are probably never 100% completely safe. With us, you don't have to enter any sensitive bank details or log in directly to your online banking. Theft of your data is therefore impossible.

Money is withheld: Unfortunately, this is a common practice of various payment providers. Money is withheld indefinitely. This means that you pay for your booking with PayPal, for example, and so far everything is fine, but we cannot always retrieve this payment immediately and cannot work with it. This is unfavorable, as we also usually have to pay for tickets in advance.

Deposit: As a provider of package tours, we are only allowed to request a deposit of 20% directly after booking. Of course, you can also pay for your booking in full, but we are not allowed to demand this. This is not so easy to implement technically, which is why we have not yet decided to offer any other payment methods.